Shipping Policy

Effective Date: March 13, 2024

Thank you for shopping with Mauve Accessories. We strive to process and deliver every order as quickly and safely as possible. 🤍

Order Processing

• Orders are generally processed within 1–2 working days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales, new launches, festive periods, or high-volume periods, processing may take slightly longer.
• Processing delays may occasionally occur due to high order volumes, government holidays, festival rush, or courier-partner operational delays. Our team always strives to dispatch orders as soon as possible.

Express Shipping

Express shipping is available for eligible serviceable pincodes.

• Metro-to-Metro: Express shipments are expected to be delivered within the stated express delivery timeline.
• Non-Metro-to-Metro: Delivery may take 1 additional business day compared to the standard express timeline.
• Unserviceable Pincodes: If an address/pincode is not serviceable under our express shipping network, we will have no choice but to ship the order via our standard shipping service.
• Express delivery timelines are estimates and may be affected by courier operations, weather conditions, public holidays, remote locations, or other circumstances beyond our control.

We appreciate your understanding that express shipping availability and delivery timelines depend on courier serviceability for the destination pincode.

Order Cancellation Policy

Once an order has been placed, cancellation is not possible under any circumstances, as all purchases are subject to our strict No Refund Policy.

Please carefully review your order details, including the products, quantity, size, and shipping information, before completing your purchase. 🤍

Shipping & Delivery Timeline

Estimated delivery timelines after dispatch:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 4–8 business days

Please note that these are estimated timelines and not guaranteed delivery dates. Delivery may take longer due to courier delays, weather conditions, operational disruptions, remote locations, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges will be displayed at checkout before payment.

From time to time, we may offer free shipping on selected orders, promotional campaigns, or orders meeting a specified minimum value.

Order Tracking

Once your order has been shipped, tracking details will be shared via SMS, email, or WhatsApp.

Please allow some time for the courier’s tracking information to update after dispatch.

Incorrect Address & Delivery Issues

Customers are responsible for providing complete and accurate shipping information, including their name, address, PIN code, and contact number.

Mauve Accessories cannot be held responsible for delays or failed deliveries resulting from:

• Incorrect or incomplete address details
• Incorrect, unreachable, or unavailable phone numbers
• Customer being unavailable during delivery attempts
• Any other information incorrectly provided at the time of placing the order

Once an order has been shipped, address or contact-number modifications may not be possible from our end.

Delivery Attempts & Returned Orders

Our courier partners generally make multiple delivery attempts. If a parcel cannot be delivered after the applicable attempts, it may be returned to Mauve Accessories (RTO).

If a parcel is returned due to:

• Incorrect or incomplete shipping address
• Incorrect or unreachable phone number
• Customer being unavailable during delivery attempts
• Refusal or non-acceptance of the parcel

Reshipping charges of ₹150 will be applicable if you wish to have the parcel shipped again.

Where applicable, if you prefer store credit instead of reshipment, the eligible amount will be processed as store credit after deducting ₹150 applicable shipping, RTO, and handling charges.

Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please record a continuous and unedited unboxing video and contact us immediately at support@mauveaccessories.com.

The video should clearly show the package and its condition before opening and continue until the contents and issue are visible.

Claims submitted without the required unboxing proof may not be eligible for resolution.

Delays Beyond Our Control

While we make every effort to ensure timely delivery, Mauve Accessories cannot be held responsible for delays caused by courier companies, natural disasters, severe weather, strikes, government restrictions, operational disruptions, or other unforeseen circumstances beyond our reasonable control.

Contact Us

For any shipping-related queries, please contact us:

Mauve Accessories
📧 support@mauveaccessories.com
Whatsapp- +91708297701

📍 591 , sector-10,Ambala, Haryana, India

Thank you for your patience, understanding, and continued support. 🩷